Question 1

Do I need to get insurance?

Accepted Answer

Fully comprehensive vehicle insurance is included within the price (subject to age restrictions and how many penalty points you have). Insurance does not cover personal belongings. Our full insurance T&C’s are available on request to show exactly what is and what isn’t covered during the hire period.

Question 2

Why do you need my driver information?

Accepted Answer

We provide insurance as part of your hire package and need to verify that you are eligible for this insurance before hand.

Question 3

What if I have points on my licence?

Accepted Answer

For speeding points, in many cases we can still provide insurance, but a higher insurance excess may be required. It’s important to let us know when you book so we can check with our insurers.

Question 4

Can I drive a motorhome on a standard licence?

Accepted Answer

Yes, all our motorhomes will have a MAM (maximum authorised mass) of 3500kg or less, so you can drive on a standard UK licence. You must be between 28 and 75 and have held a full UK or EU licence for at least 2 years to meet our insurance requirements, any queries please don’t hesitate to get in touch.

Question 5

Can I take a motorhome outside the UK?

Accepted Answer

Yes absolutely! We encourage a trip further afield, Our motorhomes are covered for use in the EU once some additional paperwork is complete from our side. (please make us aware of your destination at the earliest stage possible so we can get this sorted for you).

Question 6

Would it cost extra for us to travel in the EU in the motorhome?

Accepted Answer

Yes, There is a small additional charge for EU travel which is set at £9 per day for the extra insurance.

Question 7

What time can I collect the motorhome?

Accepted Answer

Our standard collection time is 14:00 pm on the first day of hire. There is the option of earlier collection if the motorhome is available (PLEASE GET IN TOUCH TO CHECK AVAILABILITY) there is a small charge for this at £10 per hour for early collections. Please get in touch for any extra requirements.

Question 8

When do I need to return the motorhome?

Accepted Answer

Our standard return time is 10:00am on the final day of your hire. However, if you would like more time we can allow up to 2pm subject to availability, by prior arrangement and for an additional fee as above. 
(PLEASE NOTE THIS HAS TO BE CONFIRMED BY US BEFORE ANY LATE RETURNS ARE ACCEPTED)

Question 9

Can I leave my car with you?

Accepted Answer

Yes, you are more than welcome to leave your car with us for the duration of your holiday free of charge. Cars left will be at owners risk.

Question 10

What ID do I need to collect?

Accepted Answer

All drivers must be present when you collect and bring their original photo driving licence (for non-photos licences, another form of photo ID is also required). You will also need 2 separate forms of proof of address. 
You will also need to have obtained the DVLA code from the DVLA website to enable us to verify your driving licence(s) Please visit www.gov.uk/view-driving-licence.

Question 11

Does the motorhome have a bike rack?

Accepted Answer

Yes, Our Motorhomes come with a bike rack attached and will fit 3x bikes.

Question 12

What do I need to bring with me?

Accepted Answer

Our motorhomes are well equipped but don’t include bedding and towels, so please bring these with you.
We can provide these at a small charge of £39 and will include (2x towels 2x single duvets 1x double duvet and 4x pillows).

Question 13

How equipped are the motorhomes?

Accepted Answer

A full inventory list can be provided on request, please see vehicle page on our website to find a list of supplies.

Question 14

What is the security deposit?

Accepted Answer

The security deposit is set by our insurers Alan Boswell Insurance Brokers and is compulsory. The deposit is based on drivers having no more than 3 penalty points (SP30) and no insurance claims within the last 5 years. We can still insure people who may have more points etc. but this may be subject to a higher insurance deposit being imposed by Alan Boswell Insurance.

The standard deposits are as follows:

£1,000 for ALL Vehicles (UK use only, Drivers aged 28-75).

£1,500 for ALL Vehicles (European use, All Drivers)

This amount is taken on collection of the motorhome from us and is returned to you usually within 72 hours of your return but we reserve the right to keep it longer if any damage has been caused. If the vehicle or any items are damaged or items are missing the cost of replacement will be deducted from the deposit.
 
*FUNDS MUST BE A TRACEABLE PAYMENT MADE BY THE INSURED DRIVER ONLY AND NOT BE PAID FOR IN CASH.

Please contact us for further information prior to booking.

Question 15

Do I need to clean the motorhome?

Accepted Answer

Motorhomes should be returned clean internally. We will apply a cleaning charge if necessary. You don't need to wash the exterior.
Also, please make sure you have emptied the toilet cassette and waste tank. Failure to undertake this will incur penalty charges as per our terms and conditions.

Question 16

Do I need a pitch with electric hook up?

Accepted Answer

All our motorhomes have a ‘leisure battery’ which can run the electrical systems, typically for 1 or 2 nights without ‘hooking up’ to an electricity supply, How long it lasts will depend on how much you use electrical appliances and lights. The leisure battery also gets recharged as you drive. Our Motorhomes will come with a standard 3 pin plug adapter also which means you can then plug in anywhere in the UK with the standard socket (great if you stopped over at a friends house for a few nights)

Question 17

Do I need a pitch with water?

Accepted Answer

All our motorhomes have on-board water and waste tanks so this isn’t essential. Just remember to fill the water tank when you arrive on site.

Question 18

Is there gas in the motorhome?

Accepted Answer

All our motorhomes have Calor gas (propane) bottles to run the gas appliances. They will come with a full bottle and that’s included in your hire charge.

Question 19

Will there be fuel in the motorhome?

Accepted Answer

We operate a full-to-full fuel policy; the motorhome will be supplied with a full tank of fuel, please return it full. Failure to undertake this will incur penalty charges as per our terms and conditions.

Question 20

What is your mileage allowance?

Accepted Answer

Mileage is unlimited for UK use.
For vehicles being taken into Europe we have a mileage limit of 1050 miles per week (works out at 150 per day). This is calculated on your return and we allow 200 miles for driving within the UK to get to and from ports or train terminals which will not be included in the mileage calculation. There is an excess mileage charge of 50p per mile over this.
We do offer an unlimited mileage pack for £115 extra per week. This can be added on to the booking when confirming dates etc.

Question 21

What happens when we collect?

Accepted Answer

On collection you will be given a full handover of the vehicle which will show you have to operate the onboard systems and shows you that they are working at the point of collection. This usually takes approximately 1 hour depending on experience and the vehicle. We also complete any final paperwork and carry out a visual inspection of the vehicle with the hirer.

Question 22

Are pets allowed?

Accepted Answer

We only allow dogs in our motorhomes and this is limited to 2 small or 1 medium well behaved dog. Unfortunately if your dog is not correctly house trained (no chewing or urination) you will not be able to hire a vehicle from us.
Any additional cleaning will be charged and deducted from the security deposit. We ask that seats are covered to prevent damage and that dogs are crated when left unattended and must be kept off the beds/bedding.

FAQ